Questions and answers
What clients usually ask before the first order. If your question is not here, write to us.
How much do your services cost?
It depends on the volume and the steps you need. We calculate for each request and send the breakdown before starting: goods, logistics, customs payments and our fee, separately. No hidden commissions.
What is the minimum order you work with?
We work with test lots and with whole plants. For small orders, buying from 1688 and groupage delivery works well; for large ones, the full cycle with inspection.
How do you verify a factory?
We check registration and licences, request production videos, look at export history and references and send an inspector if needed. Trading companies posing as factories are filtered out.
Who is responsible if the goods arrive defective?
We are. You sign a contract with us. We inspect before shipment and the factory receives the balance only after the check. If a defect is found later, we handle the claim with the factory under the contract.
How does payment work?
Usually a 30 % deposit to the factory at production start and 70 % after the pre-shipment inspection. You pay us in your country; we transfer to the factory in CNY. A letter of credit is possible for large deals.
Can I pay in sum or tenge?
Yes. You pay under a contract with our company in your country. Conversion and the transfer to China are on us.
How long does the whole cycle take?
A quote takes 3–5 working days. Production is 7 to 45 days depending on the product. Shipping is from 3 days by air to 35 days by rail. A typical equipment order takes 1.5–3 months from request to start-up.
Do you work only with Uzbekistan?
No. Our main destinations are Uzbekistan and Kazakhstan; we also deliver to Kyrgyzstan, Tajikistan, Turkmenistan, Azerbaijan and other CIS countries.
Can I order only shipping or only customs?
Yes. Any step can be ordered separately: for example, you found the factory yourself and we arrange inspection, shipping and clearance.
What is an HS code and why does it matter?
It is the product code in the customs tariff. It determines duty, VAT and the list of certificates. We identify the code before purchase and calculate payments in advance.
Does my product need a certificate?
For electrical goods, machinery, building materials, toys, food and cosmetics — almost always. We check the requirements by HS code and arrange the documents.
Can you produce goods under my brand?
Yes. We select a factory with OEM experience, approve the sample, packaging and labelling, and control the first batch.
How do I find a part for Chinese machinery?
Send the part number, a photo of the nameplate or the VIN. We will find the original or a verified compatible part and consolidate it with other items.
Do you help with equipment installation?
Yes. For production lines we organise supervised installation and commissioning by factory specialists or our engineers, staff training and a spare-parts stock.
Can I visit the factory with you?
Yes. We organise the trip: invitation, itinerary, interpreter, meetings. We also accompany clients at the Canton Fair and industry exhibitions.
What guarantees do you give?
A contract with our company, inspection before the balance payment, cargo insurance, and the factory warranty fixed in the contract. All terms are agreed before work starts.
How fast do you reply?
Within an hour during working hours on Telegram, WhatsApp or by phone. A preliminary estimate usually takes 1–2 days; a quote with factories, 3–5 working days.
Do you charge for the search if I do not order?
The first consultation and preliminary estimate are free. Detailed work with samples and factory visits is paid separately and agreed in advance.